Can Canola Professional Terms and Conditions of Sale — Pro General Terms of Sale
Article 1. Seller
Can Canola SL, Tax ID (NIF) B23878408. Registered office: CL. de sa Serra d'en Vinya, 0 1 Pta. 3 Esc. 2, 07829 Sant Josep de sa Talaia, Ibiza, Spain. Registered in the Commercial Registry of Eivissa (Ibiza), Sheet IB-22608, 1st registration, dated 07/10/2025. Email: hello@can-canola.com, telephone and WhatsApp: +34 690 014 250.
Article 2. Scope of application
These professional general terms and conditions of sale (Pro GTC) apply to all sales made by Can Canola SL to professional clients: hotels, restaurants, private chefs, food stores and retail businesses, concierge services, and any company acting within the framework of its business activities.
They cover the sale of food products (dairy products, cheeses, French and Japanese delicatessen) and associated services, in particular cutting and portion packaging.
Sales to consumers, including those made on the website, are governed by the consumer GTC.
Article 3. Acceptance and hierarchy
Every order implies acceptance of these Pro GTC, communicated to the client before their first order and available permanently here
Specific terms agreed upon in writing with a client (account opening form, contract, accepted quote) prevail over these Pro GTC. The client's general purchasing terms only apply if Can Canola SL has accepted them in writing.
The Pro GTC are available in Spanish, French, and English. In the event of a discrepancy, the Spanish version shall prevail.
Article 4. Account opening and orders
4.1 Account opening. Before the first order, the client must complete the account opening form (annex) with their company name, Tax ID (NIF), billing address, and delivery addresses.
4.2 Placing an order. Orders are placed in writing, via WhatsApp at +34 690 014 250 or by email to hello@can-canola.com, and are systematically recorded in Odoo by the Can Canola team. All verbal orders must be confirmed in writing.
4.3 Confirmation. An order becomes firm upon written confirmation from Can Canola SL, specifying the products, quantities, prices, and delivery date. Imported or special-order products are subject to supplier availability.
4.4 Lead times. Can Canola SL delivers to its professional clients on Thursdays, unless a different lead time is agreed upon with the client at the time of order confirmation. This schedule applies to stock items. Special-order products (out-of-stock cheeses, Japanese range, packaged portions) have a lead time indicated in the confirmation.
4.5 Minimum order. The minimum order amount is €150 excluding VAT per delivery.
Article 5. Modification and cancellation
Fresh products are ordered or prepared specifically for the client. Once the order is confirmed, it cannot be canceled or reduced without the written agreement of Can Canola SL.
For special orders (products ordered from the supplier for the client, packaged portions, Japanese range), any cancellation after confirmation will result in the invoicing of the products already ordered or prepared.
In the event of a supply shortage by the provider, Can Canola SL will inform the client as soon as possible and offer an equivalent product or the cancellation of the affected line, with no compensation due to either party.
Article 6. Prices, invoicing, and payment
6.1 Prices. Prices are those from the professional price list applicable to the client, in effect on the date of order confirmation. They are expressed in euros excluding taxes, with VAT added at the legal rate. Price lists may vary depending on the client category and may be revised, particularly based on supplier and transport prices. Any revision will be communicated to the client before being applied to their new orders.
6.2 Invoicing. An invoice is issued for each delivery.
6.3 Payment terms. Unless otherwise agreed, invoices are payable 30 days from the date of delivery. In accordance with the law, the payment term may not exceed 30 days after delivery for fresh and perishable products, or 60 days for other products.
6.4 Payment methods. Bank transfer to the account indicated on the invoice.
6.5 New clients. Can Canola SL may request payment before delivery for initial orders, special orders, or in the event of prior non-payment.
6.6 Non-payment. Any delay automatically generates, without the need for prior notice, late payment interest at the rate provided by Law 3/2004 on combating late payments, as well as a fixed indemnity of €40 for collection costs per invoice, without prejudice to higher justified costs. Can Canola SL may suspend ongoing deliveries until full payment of the overdue amounts.
Article 7. Delivery
7.1 Zone and costs. Can Canola SL delivers on the island of Ibiza, with a delivery fee of €30 excluding VAT, regardless of the client category. Deliveries to Formentera are carried out upon quotation, subject to availability.
7.2 Conditions. Products are delivered to the address indicated by the client, respecting the cold chain, within the agreed time slot. The client guarantees the presence of an authorized person to receive the merchandise. Delivery times are indicative. A reasonable delay does not give rise to cancellation or compensation, unless a firm date has been agreed in writing.
7.3 Impossibility of delivery. If delivery cannot be carried out due to causes attributable to the client (absence, establishment closed, access impossible), a re-delivery fee of €30 excluding VAT will be charged. Fresh products prepared for the client remain due.
7.4 Transfer of risk. The risks of loss and damage are transferred to the client at the time of delivery of the products. From that moment on, the client is responsible for their storage under appropriate conditions, in particular in a refrigerator between 0°C and 4°C for fresh products.
7.5 Receipt and claims. The client must verify the merchandise upon delivery, in the presence of the delivery person whenever possible. Shortages, product errors, damaged packages, and visible breaks in the cold chain must be notified to the delivery person or in writing on the same day. Defects not visible at the time of delivery must be notified in writing within 24 hours, with photographs and batch number. After these periods, the delivery is considered compliant, barring hidden defects.
Article 8. Lack of conformity and returns
No returns will be accepted without the prior agreement of Can Canola SL. Fresh products are not collected or exchanged unless a defect is notified within the deadlines specified in Article 7.5.
If the claim is well-founded, Can Canola SL will choose between replacing the product, issuing a voucher, or providing a refund, up to the limit of the invoiced price of the product in question. The client must keep the products in question and their packaging at the disposal of Can Canola SL until the claim is resolved.
A claim does not suspend the payment of the other products on the invoice.
Article 9. Traceability, labeling, and allergens
Can Canola SL provides technical sheets, the list of allergens, and traceability information (batch, expiry date, or best-before date) for the products sold upon request.
For portions cut and packaged by Can Canola SL, the label indicates the name, ingredients and allergens, batch, deadline, and storage conditions. Can Canola SL is responsible for these mentions.
When the client resells or serves the products, it is their responsibility to inform their own customers about allergens, based on the information provided by Can Canola SL, and to respect the deadlines and storage conditions.
Article 10. Liability
The liability of Can Canola SL is limited to the invoiced price of the products in question. It does not cover indirect damages (loss of business, loss of clientele, damage to image), except in cases of fraud or gross negligence.
Can Canola SL is not responsible for damages resulting from inadequate storage after delivery, non-compliant use, or the exceeding of deadlines.
Can Canola SL is not responsible for delays or non-performance due to force majeure, in particular interruptions to sea or air transport to Ibiza, strikes, weather conditions, and supply shortages by the supplier.
Article 11. Retention of title
The products remain the property of Can Canola SL until full payment of the price. The client may use or resell them in the normal course of their business. In the event of non-payment, Can Canola SL may recover the products still in stock held by the client.
Article 12. Data and confidentiality
Client data is used for order management, invoicing, and the business relationship. Its processing is described in the privacy policy. The price lists and specific terms communicated to the client are confidential.
Article 13. Applicable law and disputes
These Pro GTC are governed by Spanish law. The parties will first seek an amicable solution. Failing that, any dispute will be subject to the exclusive jurisdiction of the courts of Ibiza.
Annex. Account opening form and specific terms
Client
- Company name: [ ]
- Tax ID (NIF): [ ]
- Billing address: [ ]
- Delivery address(es): [ ]
- Order contact (name, telephone, email): [ ]
- Accounting contact (email for invoices): [ ]
Agreed terms
- Client category and applicable price list: [ ]
- Pricing method: price list in effect at the time of order confirmation, revisable with prior notice
- Payment term: 30 days after delivery
- Payment method: Bank transfer
- Delivery days and time slots: Thursdays, unless a different lead time is agreed upon with the client
- Delivery costs or free delivery: €30 excluding VAT
- Minimum order: €150 excluding VAT
Duration and termination
- Agreement concluded for an indefinite period from the date of signing
- Each party may terminate it in writing with 30 days' notice, with confirmed orders remaining due
- Any modification will be made by mutual agreement and in writing
Disputes: Spanish law, pursuit of an amicable solution, and subsequently the courts of Ibiza.
The client declares having read and accepted the Can Canola SL Pro GTC.
- Date: [ ]
- For the client (name, position, signature): [ ]
- For Can Canola SL (name, position, signature): [ ]